Cancellation Policy & Important Tour Details
Should you need to cancel or postpone your trip, fees do apply, so please read our Cancellation Policy below. We strongly recommend travel cancellation insurance for unexpected changes in your plans. Please contact us for a list of insurers.
“Cancellation” is defined as not attending your scheduled Viva Study Abroad Program, including postponing or rescheduling. “You” refers to the participant booking a Viva Study Abroad Program. “We” refers to Viva Study Abroad, LLC. It is your responsibility to read and understand our cancellation policy before making a reservation. Naturally, no one books with the intention of canceling or postponing their program, but unexpected things do happen, so please consider purchasing travel cancellation insurance.
TRAVEL CANCELLATION INSURANCE
Depending on the policy and conditions, travel cancellation insurance will pay for some or all cancellation fees. With most agencies, insurance must be purchased within 14 days of making your flight reservation. We strongly recommend purchasing cancellation insurance through your travel agent.
PARTICIPANT CANCELLATION POLICY
Depending on when you cancel, cancellation fees may apply. Fees are determined by the following schedule:
- If you cancel more than 90 days before your program start date, 90% of your payment may be refunded or be applied to another Viva Tours Abroad Program. You will forfeit 10% of the price of your program.
- If you cancel 60 – 89 days before your program start date, 70% of your payment may be refunded or applied to another Viva Tours Abroad Program. You will forfeit 30% of the price of your program.
- If you cancel 31 – 59 days before your program start date, 40% of your payment may be refunded or applied to another Viva Tours Abroad Program. You will forfeit 60% of the price of your program.
- If you cancel 30 days or less before your program start date, you will forfeit your entire payment.
Exceptions to our policy cannot be made for any reason, including weather, injury, or personal emergencies. We do not offer credit for arriving late or leaving early. You must submit your signed Registration Form and Participant Agreement, Release of Assumption of All Risks Form within one week of booking or 90 days prior to program start date, whichever comes first.
VIVA TOURS ABROAD LLC, CANCELLATION POLICY
If Viva Tours Abroad must cancel or change a scheduled program date for any reason, you may transfer your full program payment to another program. Viva Tours Abroad, LLC is not responsible for your expenses incurred in preparation for any canceled programs, such as airline tickets, loss of work, and/or other costs associated with preparing for your trip.